VitalPiece is reputed for helping clients gain and maintain their competitiveness by designing and implementing customised programs tailored to provide actionable and measurable customer service delivery solutions.

We offer a variety of mystery shopping and training services, such as: In Store Evaluation, Telephone Evaluation, Comparison Shopping, Customer Response Surveys, Web Site Evaluation/Internet Surveys, Focus Group, Cycle of Service Mapping and ‘Closing The Gap’ training services.

We would be glad to hear from you, if you need to know
more about our services or, you have questions for us.

We put our clients first, so they can put their customer first. Client satisfaction is our goal. First we focus on learning and understanding your business, objectives and expectations. Together with you, we strategically determine a shared agreement to achieve targeted outcomes.

We maintain a high level of service quality by ensuring that our pool of mystery shoppers and training consultants are specially selected, trained and experienced.

We use various customer satisfaction data gathering methods suchas on site observations, digital photos, conducting exit or telephone interviews, e-mail based surveys, targeted focus group, mapping moments of truth and mapping Cycle of Service etc.

We provide a comprehensive and detailed factual reports accompanied by both training and non-training recommendations to close the service gaps highlighted.