Do You Know ?
Research shows that 96% of dissatisfied customers never tell you they have problems. They just leave. And worse, the average unhappy customer will tell around SIXTEEN other people about their experience!

We can help you discover potential problems in your business before customers begin shopping elsewhere.

“Let Us Be The Eyes and Ears In Your Business ”

At VitalPiece, we are fully aware that your company’s long term success depends on customer retention. Our Customer Service Specialists will work with you and give you a plan that presents an appropriate strategy to achieve results for you. Results that will create the efficient and professional image and reputation which keep your customer coming back and your business growing. We are passionate about delivering best-in-class customer service solutions.

Poor customer service is the main reason most people stop shopping from that particular company and influence other people against shopping there!
Our specially trained Mystery Shoppers help to evaluate your business performance masquerading as customers, or by telephoning your company, or even analysing your company from the online customer’s view point.

The reports from our Mystery Shoppers will give you and your employees an objective feedback on how service is perceived by the customers. Our Mystery Shoppers are the “eyes and ears” of your customers. This method is being used by most businesses to gather detailed, unbiased report from the customer’s perspective. This is an effective and objective way of measuring, monitoring and maintaining operational standards within your organisation.

You decide which areas or customer touch-points you want to seek feedback, we customise the evaluation format and approach to suit your needs. Upon agreement, we deploy our trained Mystery Shoppers to conduct in-depth assessment of the customer experience of your customer service level. We then analyse the results and report on your performance strengths as well as opportunities for development.

VitalPiece undertakes various types of Mystery Shopping assignments to match our client’s needs and type of business. CLICK here for the details of the different services we offer.